Returns and refunds at BeBoldTools.

If the product is not the one ordered, or if it does not meet your needs and/or expectations, you may request a return no later than 14 days from delivery.

Important!!! The product must be unused and in its original condition, with all its accessories.

For products that are not in the catalogue and are ordered at the customer's express request, the General Returns Conditions set by BeBoldTools cannot be relied on; more specifically, such products may be returned only with BeBoldTools' prior authorisation.

The right of return cannot be exercised for any product ordered at the customer's express request.

Inspection Reservation

Always enter the inspection reservation on delivery, particularly if you chose insured shipping. That way, if there is any damage, we can activate the insurance policies.

If the courier handling your shipment is e.g.: DHL, you will also need to add a "specific reservation", stating the damage the parcel appears to have suffered, for example: parcel opened / parcel damaged / etc...

You can request a return or replacement of the product. Here is how:

If you would like to request a return or replacement of what you ordered, send an e-mail to [email protected], giving your name, the order number and the problem you have encountered, and send videos and photos describing the problem. 

All e-mails take 24 to 72 hours to receive a reply from our dedicated team.

The return request must be received no later than 14 days after delivery.

Returns are always at the customer's expense : you may arrange the shipment yourself or request a return label at a price of €110 excl. VAT for products under 70 kg; any equipment or product over 70 kg costs €265 excl. VAT.

For the return of bulky equipment, the shipping costs will be calculated on the returned equipment, according to its weight and dimensions.

When will I receive my refund?

As soon as we have received the returned product, we can process the refund (or exchange).

* from 17 June 2023, returns will not be accepted without a reason, or with a reason other than those set out above.