Order processing time

All orders are processed within 1 to 2 working days of being received. Orders are not processed or shipped from Friday 12 noon to Sunday, or on public holidays.

If we receive a large volume of orders, shipments may be delayed by a few days. If your shipment is significantly delayed, we will contact you by e-mail or phone.

Shipping rates and delivery estimates

Shipping is free on every order, whatever the amount.

Orders are shipped with DHL, FedEx or GLS. Delivery time: 3 to 7 working days after dispatch.

Shipping confirmation and order tracking

Once your order has been dispatched, you will receive a shipping confirmation e-mail with your tracking number. The tracking number will become active within 24 hours.

Customs, duties and taxes

BeBoldTools is not responsible for customs duties and taxes applied to your order. Any charges imposed during or after shipping are payable by the customer (including tariffs, taxes and other costs).

damage caused by everyday wear and tear

BeBoldTools is not responsible for products damaged or lost in transit. If your order arrives damaged, please file a claim with the carrier. Keep all packaging materials and the damaged goods until the claim has been filed.

Check your delivery

As soon as your order arrives, unpack your product and inspect it carefully in front of the delivery driver, even if the packaging looks intact.

Before signing, or if you decide to refuse the parcel, write on the delivery note every reservation and remark you consider relevant, especially about damage caused in transit (state whether the packaging is damaged: damaged packaging, etc.).

Do not sign under pressure from the driver. If you disagree, write the reason on the delivery note: “the driver was not willing to stay while the parcel was unpacked and checked”.

This is your right and the only way to dispute damage. The wording “subject to unpacking” has no legal value.

International shipping policy

We do not currently deliver outside the United Kingdom and the EU.

Incorrect delivery addresses and refused deliveries

We do our best to validate the delivery address entered at checkout so that DHL/FEDEX/GLS etc. recognise it as a valid address. If we cannot validate it, we will try to contact the customer for an updated address. address. If the address cannot be updated, the order will be cancelled and refunded.

BeBoldTools will not be held responsible if the customer gives an incorrect delivery address and we are unable to recover the parcel.

Missing or stolen shipments

If you have not received your order but the carrier reports it as delivered, please let us know as soon as possible at [email protected]

We will file a claim with the carrier, and local law enforcement will be involved. Once the investigation is complete, we will replace or refund your order. Please allow up to 21 days for the investigation.